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Last reviewed
June 15, 2026
Plain-language policy
This page explains how Gatepass operates for account owners, workspace members and people submitting records through forms, ID capture projects and event registrations. Organizations with special legal or regulatory requirements should review these terms with their own adviser.
What subprocessors do
Subprocessors are service providers that help Gatepass deliver the platform. They may support hosting, storage, email delivery, payments, WhatsApp messaging, analytics, monitoring, security and support operations.
- They process data to help operate or secure the service.
- They may vary by product feature, region or provider availability.
- Payment providers process billing and transaction information.
- Messaging providers may process email or WhatsApp delivery data.
Provider categories
Gatepass may use different categories of providers depending on the feature being used by the customer or public submitter.
- Hosting, application infrastructure and database services.
- File storage and media handling services.
- Payment processing and billing services.
- Email, WhatsApp, notification and support services.
- Monitoring, analytics, security and reliability services.
Customer awareness
Customers should understand that modern SaaS products rely on trusted infrastructure and service providers. Gatepass aims to choose providers that support reliability, security and continuity.
- Review privacy and cookie policies for more context.
- Do not submit data to projects you do not trust.
- Contact support if your organization needs more provider details.
- Export and store downloaded data responsibly.
Changes to providers
Gatepass may add, remove or replace providers as the platform grows, improves security, changes infrastructure or introduces supported features.
- Changes may happen for reliability, availability, security or compliance reasons.
- Critical changes may be communicated where appropriate.
- Customers with strict requirements should contact support.
- This page should be reviewed periodically.
Subprocessor categories
Common provider categories that may support Gatepass operations.
| Area | How it applies | Note |
|---|---|---|
| Hosting and infrastructure | Runs the application, database, jobs and related services. | Core platform |
| File storage | Stores uploads, photos, generated cards, badges, tickets and exports where used. | Feature dependent |
| Payment processing | Processes PayGo payments, receipts and payment references. | Billing |
| Messaging | Sends email, WhatsApp or support messages where configured. | Operational |
| Analytics and monitoring | Supports performance, errors, reliability and product improvement. | Consent or operational basis |
| Support tools | Helps manage customer support, contact requests and troubleshooting. | Support |
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